Be there for every member — without being tied to your inbox
Give customers fast answers and help in the moments they’re ready to book, buy, or make a change. The Momence AI Inbox Agent handles routine conversations and requests, so your business keeps moving while you teach, lead your team, or step away.
More time for the work only your team can do
AI that can take the right action
Momence AI Inbox Agent answers client questions about your schedule, pricing, classes, appointments, and memberships. It can also help customers book, reschedule, join a waitlist, update a membership, or complete other eligible requests—without waiting for someone at the front desk. When the request requires an exception or a personal touch, it brings your team into the conversation.
Be available without always being “on”
Questions do not stop when class starts or the studio closes. The Momence AI Inbox Agent responds in the moment, helping potential clients understand their options and current members manage everyday requests.
With Momence AI Inbox Agent, you can ensure fewer interruptions while your team is teaching and fewer unanswered conversations. Create more opportunities to turn interest into a booking or membership while intent is high.
Take routine requests off your team’s plate
Membership freezes, booking changes, cancellations, billing questions, and waitlist requests can quickly fill your team’s day. Configure the Momence AI Inbox Agent to help handle the repeatable work according to your studio’s settings and policies.
Smarter because it's built into Momence
The Momence AI Inbox Agent is part of the Momence Inbox, so customer messages, bookings, purchases, memberships, and other account information stay connected through one customer record. Your team can see the conversation alongside the information they need to understand who the customer is and what has already happened.
When the AI escalates a request, your team can step into the existing conversation instead of making the customer start over.
Every conversation in one place
The Momence AI Inbox Agent works inside a single inbox that brings together two-way SMS, in-app messages, email, and Instagram and Facebook DMs. Your team sees every conversation in one place and steps in whenever they want. Let the Momence AI Inbox Agent handle the routine while you keep the human touch where it counts.
Your studio stays in control
The Momence AI Inbox Agent works from the information and rules you configure in Momence. Choose what it can handle, shape how it communicates, and see where your setup needs more information before relying on AI responses.
Have questions?
Talk to real people who know Momence and know your business. Straight answers, specific to how your business works.
Momence AI Inbox Agent doesn't just save me time, it protects the client experience, and that consistency drives revenue and retention.
Erica Hogan, Founder, ATX Pilates
FAQ
You can customize the agent’s name, tone, response style, and other communication preferences to fit your studio. The agent should still be represented transparently in accordance with your studio’s policies and applicable requirements.
It can answer routine questions about classes, appointments, schedules, availability, pricing, memberships, policies, opening hours, and other studio information configured in Momence.
It can do more than generate replies. Depending on your setup and the actions you enable, it can help customers book or change reservations, join waitlists, manage memberships, update payment methods, request eligible refunds, and complete other supported tasks.
The AI can escalate the conversation to your team when a customer asks for a person or when the request requires judgment, an exception, or a more personal response.
Studio software that’s so much more than booking management.
Start free or book a demo to see Momence set up for a studio like yours.